operations

Scientific management led to the development of the ‘process’ approach. This approach is crucial to our understanding of task management in modern organizations. One of the simplest ways of explaining the process approach is through the diagram known as the transformation model (or the input/output diagram). The basic transformation model is provided in Figure 1. [...]

Many management techniques are rooted in an approach to management that focuses on the careful control of tasks. Historically, this was referred to as ‘scientific management’ because it was felt that the manager’s role was like that of a scientist, to control, or at least intervene in, processes in order to change them. For the [...]